The requested info when processing a warranty:
Order ID: You can find this in the order history or invoice.
Model Number: You can find this in your order history, as well as on the packaging or the main body of the product.
S/N: The Serial number can be found on the main body of the product.It’s located on a sticker.
Address: Your shipping address & return address
Reason: Why you request a warranty service
Note: Before BESWOOD can release a replacement, it is necessary to return the defective item for further quality inspection.
How to process a warranty:
If your product turns out to have a defect during its warranty period, please contact us via email@example.com and let us know what we can do to help you. It may save you time to first troubleshoot issues by looking at Operator Manual before requesting a warranty service.