Process a Warranty

The requested info when processing a warranty:

Order ID: You can find this in the order history or invoice.
Model Number: You can find this in your order history, as well as on the packaging or the main body of the product.
S/N: The Serial number can be found on the main body of the product.It’s located on a sticker. 

Address: Your shipping address & return address

Reason: Why you request a warranty service
Note: Before BESWOOD can release a replacement, it is necessary to return the defective item for further quality inspection.

How to process a warranty:

If your product turns out to have a defect during its warranty period, please contact us via and let us know what we can do to help you. It may save you time to first troubleshoot issues by looking at Operator Manual before requesting a warranty service.