Shipping Policy


Order Processing

1–3 business days (Monday–Friday).

Shipping Method

Our logistics partner in the United States will choose the carrier that they believe will work best for fulfilling your order by UPS, USPS, DHL or FedEx.

Shipping Locations

All the orders from our online store ( ) are directly shipped from our warehouse located in California, US. 

We can ONLY ship to U.S. address. We cannot ship to P.O. boxes or APO/FPO addresses.

We cannot deliver to the following areas as well:Alaska, American Samoa,Guam,Hawaii,Marshall Islands,Northern Mariana Islands,Palau,Puerto Rico,Rhode Island,U.S. Virgin Islands,Armed Forces Americas.

Shipping Cost

Free shipping.

Order Tracking

We will send you a tracking number by email after your order is sent out.

Shipping Time

Normally, it will take 3–7 business days for your order to reach you, depending on your location.

Wrong Product Shipped

If you receive a product that you did not order, please keep the product unused and in the original packaging and send an email to . We will cover the cost of return shipping for that product.

Damaged Products

If any product is damaged when you receive it, please follow the instructions on our Return and Refund Policy page to receive a refund or exchange product.

Changing the Delivery Address

Unfortunately, we cannot change the delivery address after a product has shipped.

“Oversized Shipping” Charge

An oversized shipping charge may be incurred for bulk orders of large products. Any oversized shipping charge will be displayed before you complete your order.

Signature Confirmation

Some orders may require a signature at the time of delivery. If a signature is required, the carrier will usually make three delivery attempts, excluding weekends and holidays. The carrier may not deliver unless they receive a signature.

This policy is only applicable to products purchased directly from our website or our official store in online platforms such as Amazon® or eBay®. For purchases made through any other authorized BESWOOD® reseller, please contact the reseller directly.